RiteClass enables administrators to save time and have a greater impact.
The RiteClass Help Desk Solution is a centralized platform for managing support requests and other inquiries across your institution. Our solution integrates with existing support systems and provides you with tools for answering more inquiries in less time.
Communicate with your team to effectively answer inquiries
Send automated responses to common questions
Help your students in less time
Answer incoming inquiries from all your support systems in one place
Create and organize response templates to streamline your team’s ability to service commonly referenced issues.
Identify and track the status of a support inquiry through an easy to understand hyperlinking system.
RiteClass Help Desk recognizes repeated keywords across incoming inquiries to help your team quickly identify common issues.
Perform quick searches of outstanding, answered or in-process support inquiries.
Receive a customizable digest of support inquiries organized by content and sender to help you maintain a high-level sense of control and service quality.
Store and track support inquiries in the way that suits your organization. RiteClass Help Desk can also gather relevant student data points to help teams provide accurate and fast service.
RiteClass Help Desk Solution is cloud based with 99.99% uptime and encrypted with HTTPS/256-bit encryption.
RiteClass Help Desk Solution is FERPA Compliant.
With the RiteClass Help Desk Solution, being attentive and responsive to support inquiries from across your institution is quickly possible. Answering support requests from students and other key constituents is critical to your school’s operations. RiteClass Help Desk gives you the tools to effectively collaborate with your team and answer more inquiries in less time.